Virtual business phone service offers small businesses an affordable and convenient way to communicate with clients. It reduces communication costs and improves team productivity. It also provides features such as call analytics, a customizable virtual IVR, and voicemail transcription.

Unlike traditional KSU systems, which require wires and desk phones, these virtual systems run on the cloud and work over the internet. They are affordable and easy to set up.


A virtual business phone service provides a cost-effective way to improve the quality of your company’s calls. It can help your customers feel more confident that they are dealing with a professional and credible organization. It can also enhance your company’s brand.

These services offer unlimited local and long-distance calling for businesses of all sizes. They can be used on any device, including smartphones and tablets. Some providers also provide a free virtual number and a desktop application that makes it easy to manage your team’s call flow.

These systems are affordable and simple to set up, making them a good choice for small companies. They use cloud-based VoIP technology to eliminate upfront costs, and their plans are typically based on a monthly or annual payment model. They also provide a variety of features for teams, such as text auto-replies, mini-CRM tools, and unified communication. These are important features for remote workers and entrepreneurs. They can also help you meet compliance regulations for your industry.


A virtual business phone system can be used on any device and requires an internet connection. These systems typically offer a set monthly fee and are easy to use. They are also suitable for remote workers. The best option is a provider that offers a CRM framework and allows you to scale as your team grows. CallHippo is one such service that provides instantaneous integrations and efficient functionality, including call recording.

It’s important to choose a company that has excellent customer support. This can be especially important if your business handles sensitive information or payments. Dialpad, for example, has a team that supports customers globally, and its phone system is compliant with SOC 2 Type II, GDPR, and PCI.

Another great option is Nextiva, which allows you to connect your virtual business phone number to the apps you use on a daily basis. This will help streamline your communications and boost your productivity. This provider also offers a free trial for small businesses.

Porting existing numbers

Virtual business phone systems enable users to use a single number that can be routed to multiple locations and devices. They offer HD call quality, mobility and advanced features that traditional wired PSTN phones can’t provide. They also make it easy to add team members and manage incoming calls.

Most of these systems come with a mobile app that allows you to manage your virtual business phone numbers on your desktop or laptop computer, tablet or existing cell phone. They can also handle features like call recording, waiting and ringtones. They also allow you to create and customize vacation responses, business hours, and caller ID.

Moreover, these services have great security protocols, which is important for small businesses that handle sensitive information or payments. The top virtual business phone systems also support SOC2(r) Type II, GDPR, PCI and HIPAA. They also protect data with encryption and backups.

Customer support

A virtual phone number app helps you stay connected with customers and employees, without the need for expensive office phones or hardware. It works over a broadband internet connection, so you can sign up in minutes and start using it right away. It also lets you keep track of calls and texts using a central app. You can even enhance the call experience with features like caller menus, voicemail by text, and branded greetings.

Grasshopper is one of the best virtual business phone providers with an impressive set of features designed for small businesses and entrepreneurs. Their platform is easy to use and has been tested for reliability and uptime. It is also scalable, so it can handle calls and text messages for multiple teams.

Grasshopper also offers a variety of additional services that can improve productivity, including text auto-replies and mini-CRM tools. In addition to its call management tools, it provides flexible mobile calling and texting plans.